We deliver to many countries worldwide with some exceptions including Brazil and Russia, due to current shipping legislations. Visit the delivery page for more information.

We deliver to many countries worldwide with some exceptions including Brazil and Russia, due to current shipping legislations. Visit the&#xA0;<a href="https://www.nipandfab.com/pages/delivery-returns" id="isPasted" style=" text-decoration: inherit;" target="_blank" title="Delivery &amp; Returns">delivery page</a> for more information.&#xA0;

Do you deliver worldwide?

Please double check that you are on the correct store view for your country of residence. This can be amended by selecting your shipping country in the footer of the website.

Please double check that you are on the correct store view for your country of residence. This can be amended by selecting your shipping country in the footer of the website.&#xA0;

Why is my country not visible at checkout?

We will send tracking information to you once your order has been dispatched from our warehouse. If you have questions about tracking please reach out to us enquiries@nipandfab.com

We will send tracking information to you once your order has been dispatched from our warehouse. If you have questions about tracking please reach out to us enquiries@nipandfab.com&#xA0;

How do I track my order?

Please use your tracking link for the most up to date delivery information. If your order has exceeded the estimated delivery day or has been marked as delivered but you have not received it, please get in touch with our support team.

Please use your tracking link for the most up to date delivery information.&#xA0;If your order has exceeded the estimated delivery day or has been marked as delivered but you have not received it, please get in touch with our support team.&#xA0;

I haven't received my order

During the order process, when selecting your method of delivery, the timings will be outlined to you at the checkout. If you have not received your order in the time allocated against method of delivery, please contact the customer services team at

During the order process, when selecting your method of delivery, the timings will be outlined to you at the checkout. If you have not received your order in the time allocated against method of delivery, please contact the customer services team at&#xA0;<a href="mailto:enquiries@nipandfab.com" id="isPasted" style=" text-decoration: inherit;" title="Email us">enquiries@nipandfab.com</a>

How long will it take for my order to arrive?

Delivery times can be affected by a variety of factors, so occasional delays may occur. To check the status of your delivery, we recommend using the tracking link provided for the most up-to-date information. Please keep in mind the following shippin

Delivery times can be affected by a variety of factors, so occasional delays may occur.To check the status of your delivery, we recommend using the tracking link provided for the most up-to-date information.Please keep in mind the following shipping times:<ul><li>Orders placed before 12pm (noon) Monday to Thursday are dispatched the same day.</li><li>Orders placed after 12pm, on a Friday, or on a public holiday will be shipped on the next working day.</li><li>We do not deliver on weekends or bank holidays.</li><li>Royal Mail (UK standard) deliveries can take up to 3 days, this does not include weekends.</li></ul>If your order is delayed beyond these expected timeframes, please contact our support team, and we&#x2019;ll investigate the issue for you.

What happens if my order delivery takes longer than expected?

We can only cancel orders within 1 hour of being placed, as our warehouse team starts preparing orders very quickly. If you need to request a cancellation, please email enquiries@nipandfab.comas soon as possible and our team will do their best to hel

We can only cancel orders within 1 hour of being placed, as our warehouse team starts preparing orders very quickly.If you need to request a cancellation, please email <a data-fr-linked="true" href="mailto:enquiries@nipandfab.com">enquiries@nipandfab.com</a>as soon as possible and our team will do their best to help.If we&#x2019;re unable to cancel your order:<ul><li>You can refuse the delivery, and it will be returned to us</li><li>Or, if the order is delivered, you can return any unwanted items for a refund, as long as the box is unopened</li></ul>For more information, please visit our <a href="https://www.nipandfab.com/pages/delivery-returns" target="_blank" rel="noopener noreferrer">Returns page</a>.

I want to cancel my order

Our warehouse works to dispatch orders really quickly to ensure that they arrive to you swiftly. Unfortunately this means that we are not able to amend your order details once it is confirmed. Please ensure that your details are correct before checki

Our warehouse works to dispatch orders really quickly to ensure that they arrive to you swiftly.&#xA0;Unfortunately this means that we are not able to amend your order details once it is confirmed.&#xA0;Please ensure that your details are correct before checking out.

Can I change my delivery address?

Royal Mail tracked delivery - £3.99 / FREE on orders over £30 (1-3 days). DPD courier next working day (order before 11AM) - £5.00. Orders placed before 11am Monday through Thursday will be sent out the same day. If you place your order after 11am on

<h2 id="isPasted">UK</h2>Royal Mail tracked delivery - &#xA3;3.99 / FREE on orders over &#xA3;30 (1-3 days)DPD courier next working day (order before 11AM) - &#xA3;5.00Orders placed before 11am Monday through Thursday will be sent out the same day. If you place your order after 11am on a Friday, or on a public holiday, we&apos;ll ship it out on the following working day.&#xA0;Please note we do not deliver on the weekends or bank holidays. For pre-weekend delivery using our DPD Courier service, please order before 11am on Thursday. Please note there may be restrictions to this service when shipping to remote areas.&#xA0;<h2 id> </h2><h2 id="usa">USA</h2>Standard tracked US ground shipping - $6 / FREE on orders over $35 (Shipping times vary depending on your state, specific delivery times are stated at checkout)This is a tracked courier service via FedEx which is shipped from our warehouse in Minnesota. Unfortunately, Fedex are not able to ship to PO Boxes. Please contact our customer services team with any questions in relation to your order.<h2 id="-1"> </h2><h2 id="eu">EU</h2>EU Standard Tracked: &#x20AC;5 or FREE for orders over &#x20AC;50&#xA0;(Please allow 1-6 working days for delivery, depending on your destination).We ship orders from our EU warehouse, so no custom duties apply for orders to European Union countries. Your local tax rate will be collected at checkout.&#xA0;We deliver via Packeta which uses local couriers. This is a tracked service and will need to be signed for at the delivery destination.&#xA0;<h2 id="-2"> </h2><h2 id="rest-of-the-world">Rest of the world</h2>Royal Mail International: Price and delivery time varies depending on shipping destination, these will be shown at checkout when your destination has been selected.Price: Between &#xA3;25 - &#xA3;40Delivery time: 7-10 daysPlease note that you may be charged customs and duties upon entry to your selected delivery country. Please be aware that is the customer&#x2019;s responsibility to liaise directly with customs in order to receive the goods at the destination. Nip + Fab will not refund orders that have not cleared customs or where customs and/or duties have not been paid.

What are your delivery options?

Nip+Fab

Shipping

Do you provide product samples?

Do I have to pay import duties or taxes for orders outside the UK?

Can I add items, change or cancel my order once confirmed?

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I'm having trouble placing my order

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How do you protect personal information?

Technical & Account

How can I pay on your website?

Which currencies can I pay in?

Why has my card payment failed?

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Will I be charged VAT?

When is payment taken from my card?

Why can't I see Clearpay, Klarna or PayPal as a payment option checkout?

Why is Klarna not available at checkout?

Payments

Placing an order

Can I combine different offers or promotions in one order?

I forgot to apply my promo code or gift—can I still use it?

What should I do if a discount or promotion isn't applied to my purchase?

I missed out on a discounted product or free gift. Can you honour it?

What can I do if there is an issue with my discount voucher after filling out a product review?

How do I apply a promotion code to my order?

Student discount

Can I enter more that one promo code?

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Promotions and offers

Do you accept returns?

I purchased one of your products elsewhere, can I return it to you?

How long will it take for my return to be processed?

Returns

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What should I do if I have a reaction to your products?

Can I get a refund for a product that did not meet expectations?

Why is the pump not dispensing product from my serum/cleanser bottle?

Order issues

Do your products contain nuts?

I have an allergy are your products suitable for me?

I have a skin condition, can I use your products?

Are your products Cruelty Free and Vegan?

Are Nip+Fab products non-comedogenic?

Are your products pregnancy safe?

Are Nip+Fab products paraben-free?

Where Are Nip+Fab Products Made?

What age are Nip+Fab products appropriate for?

Why has my favorite Nip+Fab product been discontinued?

How do I know what product I should be using?

How can I tell if my Nip+Fab product is authentic?

Why has a product been discontinued, and how can I find alternatives?

I'd love to share a product suggestion or some feedback!

Your product has a bad rating on an app, should I be concerned?

Do your products contain fragrance?

Where are your Illuminate, Anti-Redness, and Nourishing SPFs?

Ingredients & Formulations

In which order should I use my products?

Which Nip+Fab ranges can and cannot be mixed?

How do I determine my skin type?

What are the basic skincare products everyone needs?

Which cleanser should I use and why?

Can Men use Nip+Fab?

What's the difference between serums and concentrates?

When using products with Retinol, should I use extra SPF protection?

Why Retinol has not worked for me in the past?

Which products should I use to remove my makeup?

How do I use your cleansing pads?

Should I change my skincare routine seasonally?

Which products should I use on my neck and chest?

Can I use Vitamin C with Peptides?

How does the Peptide Oil work through my moisturiser?

Peptide Fix

Recommendations for Teen Skin?

What ingredients should teenagers avoid in skincare products?

At what age should I start using skincare?

Teen Fix

Skincare Advice

Products

I'm having trouble logging in

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What happens if I return items or cancel an order?

Can I earn points from my Boots purchases?

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How do I upload my Boots receipt?

How long does it take for my points to appear?

Why was my receipt rejected?

Can I upload multiple receipts?

Rewards

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Collaborations, partnerships and competitions

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IÆve lost my reward code, what should I do?