Order issues

What do I do if my item(s) arrives damaged?

Your satisfaction is really important to us, so if your order happens to arrive damaged, incomplete, or faulty, please don't hesitate to reach out to us right away. We're here to help and get things sorted out for you. Please include any images or vi

What should I do if my order arrived with an incorrect or missing item?

If your order arrives with an incorrect or missing item, please get in touch with us immediately. For us to assist you effectively, it’s important to send us images of the package and the products received, particularly if you notice any signs of tam

What should I do if my order has been marked as delivered, but I have not received it?

We understand how worrying it can be when your order shows as delivered but hasn’t arrived. Here’s what you can do to help us assist you:. If you’ve checked all of these and still haven’t received your order, please get in touch so we can investigate

What should I do if I have a reaction to your products?

If you experience a reaction to one of our products, it's important to stop using the item immediately. While our products undergo rigorous assessments for safety and quality and are manufactured in compliance with EU rules, individual reactions can

Can I get a refund for a product that did not meet expectations?

At Nip+Fab, we are committed to creating high-quality skincare that meets strict EU safety and quality standards. All of our products are made in the UK, and we provide full ingredient transparency on every product page, so you know exactly what you’

Why is the pump not dispensing product from my serum/cleanser bottle?

Some of our pump bottles are designed with a vacuum dispenser system, which eliminates the need for an inner tube. This innovative system helps maintain the potency and effectiveness of our formulas by preventing active ingredients from being exposed