What should I do if my order has been marked as delivered, but I have not received it?Updated 7 months ago

We understand how worrying it can be when your order shows as delivered but hasn’t arrived. Here’s what you can do to help us assist you:

• Check with your neighbours or anyone at home to see if they received the package for you. 
• Verify the location on the proof of delivery to ensure it matches your address. 
• Confirm whether you were at the delivery address when the package was delivered. 

If you’ve checked all of these and still haven’t received your order, please get in touch so we can investigate further.