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Technical & Account

Why can't I sign into my account?

If you're having trouble signing in, please check you're using the same email address and password you used to register with us. Our passwords are case sensitive, so check you haven't accidentally left Caps Lock on. If you forget your password, you c

I'm having trouble placing my order

We can't always work out why some people have problems with website and others don't, it has a lot to do with how up to date your operating system and browser is, or what browser you're using. Sometimes it helps just to close the browser and reload i

Can I place an order over the phone?

Due to security reasons we are unable to place orders over the phone or email.

How do I place an order online?

When browsing on the Nip + Fab website, by adding the product to your basket, you will be asked whether you want to continue shopping, or proceed to the checkout. You can add more than one product to your basket at any time. When you are ready to che

How do you protect personal information?

Shopping online should always be as secure as shopping in store; your privacy is important to us. We will only share your information if you have given us permission to do so. We do reserve the right to disclose information in certain circumstances c