Your product has a bad rating on an app, should I be concerned?Updated 6 months ago

We completely understand how unsettling it can be when you see negative scores for ingredients that seem alarming.

However, it's important to note that most apps do not account for the concentration of ingredients used in our formulas. These apps often relies on studies where subjects have ingested large quantities of certain ingredients, which does not reflect how these ingredients are used in skincare.

This can lead to misleading results that flag safe ingredients, creating unnecessary fear.

Take phenoxyethanol, for example. It's an effective preservative that helps prevent the growth of harmful bacteria and mould, ensuring your products stay fresh and safe. When used within the recommended and strictly regulated amounts, it poses no risk. Some apps, however, tend to make blanket statements without considering the nuances of formulation or working directly with brands to understand the specifics.

All our products are manufactured in full compliance with EU and UK regulations. Each formula is rigorously assessed for both safety and quality to meet the highest standards. We are also committed to transparency, which is why we disclose complete ingredient lists on every product page so you can always make informed decisions.

At the end of the day, even water and salt can be harmful if consumed in excessive amounts, but that doesn’t mean they should be banned. We ensure that all our products meet the highest safety standards, using ingredients in amounts proven to be both safe and effective.

If you have any further questions, feel free to reach out to our support team.