Nip+Fab

Points are valid for 12 months from the date they are earned.

How long do my points last?

What is your cancellation policy?

Do you provide product samples?

Do I have to pay import duties or taxes for orders outside the UK?

Can I add items, change or cancel my order once confirmed?

Why can't I sign into my account?

I'm having trouble placing my order

Can I place an order over the phone?

How do I place an order online?

How do you protect personal information?

Technical & Account

How can I pay on your website?

Which currencies can I pay in?

Why has my card payment failed?

Why has my payment been declined?

Will I be charged VAT?

When is payment taken from my card?

Why can't I see Clearpay, Klarna or PayPal as a payment option checkout?

Why is Klarna not available at checkout?

Payments

Placing an order

Can I combine different offers or promotions in one order?

I forgot to apply my promo code or gift—can I still use it?

What should I do if a discount or promotion isn't applied to my purchase?

I missed out on a discounted product or free gift. Can you honour it?

What can I do if there is an issue with my discount voucher after filling out a product review?

How do I apply a promotion code to my order?

Student discount

Can I enter more that one promo code?

When will the discount be applied?

How many times can I use the same promo code?

Can promo codes be used with other offers?

In what format must I enter the promo code?

Where can I find your promo codes?

Promotions and offers

Do you deliver worldwide?

Why is my country not visible at checkout?

How do I track my order?

I haven't received my order

How long will it take for my order to arrive?

What happens if my order delivery takes longer than expected?

I want to cancel my order

Can I change my delivery address?

What are your delivery options?

Shipping

Do you accept returns?

I purchased one of your products elsewhere, can I return it to you?

How long will it take for my return to be processed?

Returns

What do I do if my item(s) arrives damaged?

What should I do if my order arrived with an incorrect or missing item?

What should I do if my order has been marked as delivered, but I have not received it?

What should I do if I have a reaction to your products?

Can I get a refund for a product that did not meet expectations?

Why is the pump not dispensing product from my serum/cleanser bottle?

Order issues

Do your products contain nuts?

I have an allergy are your products suitable for me?

I have a skin condition, can I use your products?

Are your products Cruelty Free and Vegan?

Are Nip+Fab products non-comedogenic?

Are your products pregnancy safe?

Are Nip+Fab products paraben-free?

Where Are Nip+Fab Products Made?

What's the PA++++ of your SPFs?

What age are Nip+Fab products appropriate for?

Why has my favorite Nip+Fab product been discontinued?

How do I know what product I should be using?

How can I tell if my Nip+Fab product is authentic?

Why has a product been discontinued, and how can I find alternatives?

I'd love to share a product suggestion or some feedback!

Your product has a bad rating on an app, should I be concerned?

Do your products contain fragrance?

Where are your Illuminate, Anti-Redness, and Nourishing SPFs?

Ingredients & Formulations

Which Nip+Fab Ranges Can and Cannot Be Mixed?

How do I determine my skin type?

What are the basic skincare products everyone needs?

In which order should I use my products?

Which cleanser should I use and why?

Can Men use Nip+Fab?

What's the difference between serums and concentrates?

When using products with Retinol, should I use extra SPF protection?

Why Retinol has not worked for me in the past?

Which products should I use to remove my makeup?

How do I use your cleansing pads?

Should I change my skincare routine seasonally?

Which products should I use on my neck and chest?

How does the Peptide Oil work through my moisturiser?

Can I use Vitamin C with Peptides?

Recommendations for Teen Skin?

What ingredients should teenagers avoid in skincare products?

At what age should I start using skincare?

Teens

Skincare Advice

Products

I'm having trouble logging in

How do I earn rewards points?

How do I redeem my points?

How long does it take for reward points to appear on my account?

How do I join and start earning points?

Why has my reward tier changed?

Which purchases earn points?

Why isn’t my reward code working?

Why don’t I see any points after my purchase?

Why is my referral reward not showing?

What happens if I return items or cancel an order?

Can I earn points from my Boots purchases?

What makes a receipt valid?

How do I upload my Boots receipt?

How long does it take for my points to appear?

Why was my receipt rejected?

Can I upload multiple receipts?

Rewards

My account

Do you have an affiliate program?

Can I distribute your products?

Competition details

Collaborations, partnerships and competitions

Why isnÆt my reward code working?

Why donÆt I see any points after my purchase?

Where can I check my points balance and expiry date?

IÆve lost my reward code, what should I do?

How long do my points last?Updated a month ago