Nip+Fab

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How do I join and start earning points?

What is your cancellation policy?

Do you provide product samples?

Do I have to pay import duties or taxes for orders outside the UK?

Can I add items, change or cancel my order once confirmed?

Why can't I sign into my account?

I'm having trouble placing my order

Can I place an order over the phone?

How do I place an order online?

How do you protect personal information?

Technical & Account

How can I pay on your website?

Which currencies can I pay in?

Why has my card payment failed?

Why has my payment been declined?

Will I be charged VAT?

When is payment taken from my card?

Why can't I see Clearpay, Klarna or PayPal as a payment option checkout?

Why is Klarna not available at checkout?

Payments

Placing an order

Can I combine different offers or promotions in one order?

I forgot to apply my promo code or gift—can I still use it?

What should I do if a discount or promotion isn't applied to my purchase?

I missed out on a discounted product or free gift. Can you honour it?

What can I do if there is an issue with my discount voucher after filling out a product review?

How do I apply a promotion code to my order?

Student discount

Can I enter more that one promo code?

When will the discount be applied?

How many times can I use the same promo code?

Can promo codes be used with other offers?

In what format must I enter the promo code?

Where can I find your promo codes?

Promotions and offers

Do you deliver worldwide?

Why is my country not visible at checkout?

How do I track my order?

I haven't received my order

How long will it take for my order to arrive?

What happens if my order delivery takes longer than expected?

I want to cancel my order

Can I change my delivery address?

What are your delivery options?

Shipping

Do you accept returns?

I purchased one of your products elsewhere, can I return it to you?

How long will it take for my return to be processed?

Returns

What do I do if my item(s) arrives damaged?

What should I do if my order arrived with an incorrect or missing item?

What should I do if my order has been marked as delivered, but I have not received it?

What should I do if I have a reaction to your products?

Can I get a refund for a product that did not meet expectations?

Why is the pump not dispensing product from my serum/cleanser bottle?

Order issues

Do your products contain nuts?

I have an allergy are your products suitable for me?

I have a skin condition, can I use your products?

Are your products Cruelty Free and Vegan?

Are Nip+Fab products non-comedogenic?

Are your products pregnancy safe?

Are Nip+Fab products paraben-free?

Where Are Nip+Fab Products Made?

What's the PA++++ of your SPFs?

What age are Nip+Fab products appropriate for?

Why has my favorite Nip+Fab product been discontinued?

How do I know what product I should be using?

How can I tell if my Nip+Fab product is authentic?

Why has a product been discontinued, and how can I find alternatives?

I'd love to share a product suggestion or some feedback!

Your product has a bad rating on an app, should I be concerned?

Do your products contain fragrance?

Where are your Illuminate, Anti-Redness, and Nourishing SPFs?

Ingredients & Formulations

Which Nip+Fab Ranges Can and Cannot Be Mixed?

How do I determine my skin type?

What are the basic skincare products everyone needs?

In which order should I use my products?

Which cleanser should I use and why?

Can Men use Nip+Fab?

What's the difference between serums and concentrates?

When using products with Retinol, should I use extra SPF protection?

Why Retinol has not worked for me in the past?

Which products should I use to remove my makeup?

How do I use your cleansing pads?

Should I change my skincare routine seasonally?

Which products should I use on my neck and chest?

How does the Peptide Oil work through my moisturiser?

Can I use Vitamin C with Peptides?

Recommendations for Teen Skin?

What ingredients should teenagers avoid in skincare products?

At what age should I start using skincare?

Teens

Skincare Advice

Products

I'm having trouble logging in

How do I earn rewards points?

How do I redeem my points?

How long does it take for reward points to appear on my account?

Why has my reward tier changed?

Which purchases earn points?

How long do my points last?

Why isn’t my reward code working?

Why don’t I see any points after my purchase?

Why is my referral reward not showing?

What happens if I return items or cancel an order?

Can I earn points from my Boots purchases?

What makes a receipt valid?

How do I upload my Boots receipt?

How long does it take for my points to appear?

Why was my receipt rejected?

Can I upload multiple receipts?

Rewards

My account

Do you have an affiliate program?

Can I distribute your products?

Competition details

Collaborations, partnerships and competitions

Why isnÆt my reward code working?

Why donÆt I see any points after my purchase?

Where can I check my points balance and expiry date?

IÆve lost my reward code, what should I do?

How do I join and start earning points?Updated a month ago